![]() ![]() When a printer is installed as a generic printer to an Apple Device, it seems highly limited. In a Windows environment, we utilize an HP Universal Driver to provide "many" features for print processing regardless of model specific ones. I'm researching moving as many printers to IPP deployment as we can to avoid this. Hopping on the bandwagon here with the same issue. ![]() If anyone knows how I can locate and package the driver files on my machine I would be most appreciative. So I do not believe it actually installed the drivers. ![]() If I try to manually add a printer, the "installed" driver from that package does not appear as one of the driver options available to me. It sees the embedded printer icon from the driver but it does not appear to actually be using the driver. However, when I push that out to my test machine it does not seem to install everything. It also found the folder /Library/Printers/hp and packaged all of that. I have run Composer before and after this printer install and it finds the ppd file. So you can see why I gave up trying to get the drivers from them. You cannot download anyone's drivers for Mac. I have been assured that nobody in the printer industry does that. I did try reaching out to HP customer support twice for help in getting just a copy of the divers but that seems to be impossible. I need to find a way of packaging the drivers that got installed on my machine so that I can upload them to JAMF instead. Instead you can only download an install assistant called Easy_Start.app which will go out and download the drivers for you, install the printer you need, then remove downloaded drivers, thus leaving you without a copy of them to use in JAMF. ![]() HP has decided to not make their drivers available. The issue I have is getting the drivers up into JAMF. I have uploaded the ppd files and I have policies to push out the printers etc. I am trying to advertise some printers in Self Service and cannot get the drivers. The last thing that Apple support suggested - which hasn't yet been done, as I was two hours in the chat and had work to do) was reinstall the operating system and do a disk repair with disk utility, which seems excessive.I have searched for a discussion about this and not find this problem, so I am raising a new twist on and old issue. The Mac did recently update its operating system: currently OS11.5. I spent two hours in a chat with Apple Support doing a variety of restarts and permission checks, etc - nothing has helped. I've deleted the printer and the software, reintroduced it and restarted everything, no good. I've tried restarting and rebooting both the Mac and the printer, that doesn't help. I have looked all over the computer for this application, and it's not there. It will print to the printer (Epson Work Force Pro, WF-4725), but when I try to turn on the scanner, I get the message "You do not have permission to open the application 'Epson ES0147'". My Macbook Pro will no longer work together with my Epson printer/scanner to scan. ![]()
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